Systems Analyst |
Product Manager

Acting as a translator between business and geek for over 15 years, Tina has developed an expertise in working with teams of all sizes throughout full cycle SDLC deployments, from the early stages of project definition, gap analysis, and requirements analysis through deployment in the field, tracking issues to resolution, and training users. She is a multi-faceted and flexible team player with a nerdy passion for data and patterns.

Contact Details
Download CV

Top Skills

  • Data and Systems Analysis
  • Requirements Gathering
  • Change Management
  • Interface Design and Documentation
  • Database Documentation and Management
  • Testing / Defect Triage and Management

Industries

  • Fintech
  • Retail / Wholesale
  • Set Top Boxes
  • Cable / MSO
  • Fleet Management

Experience Highlights

Disney Experiences

Business Systems Analyst
2020 - 2024

Formerly Disney Parks, Experiences, and Products

Support the Retail (order-to-cash) and Wholesale (pay-to-procure) Back of House day-to-day and strategic technology needs for the The Disney Store Sourcing / Planning / Merchandising / Supply Chain / Accounting / Controllership Business Teams, Development and Support Teams, and other internal or external partners

Experience:
  • Rapidly learn retail and wholesale technology architecture to become the IT expert / go to for aligning applications / systems / processes to the business processes
  • Provide training to support teams and end users, facilitating UAT and day-to-day operations through project HyperCard
  • Lead highly collaborative/cross functional projects, including changes to existing interfaces, structuring uploads to the AS/400 system, and ensuring all functionality meets the business needs while remaining secure and scalable
  • Produce and maintain documentation, organized and stored in Disney Store documentation library
  • Expanded documentation on uploads within the knowledge base

InvestCloud

Business Analyst
2018- 2019

Financial Tech SaaS, Clients Confidential

Vestibulum dapibus, mauris nec malesuada fames ac turpis velit, rhoncus eu, luctus et interdum adipiscing wisi. Aliquam erat ac ipsum. Integer aliquam purus. Quisque lorem tortor fringilla sed, vestibulum id, eleifend justo vel bibendum sapien massa ac turpis.

Experience:
  • Gather and define requirements for large-scale implementations of first-class, financial digital solutions, integrated into the cloud
  • Rapidly learn proprietary tools and product functionality in a fast-paced, start up environment
  • Provide subject matter expertise with the solution for assigned clients as well as with product functionality in a client-facing position
  • Conduct data analysis based on source data systems and target staging tables; drive design with Integration developers
  • Deliver agreed-upon products within committed timeframes; while managing scope and change rigorously
  • Define and drive Quality Control through unit testing and deliverable pre hand-off testing. Facilitate UAT through test planning, defect tracking, and coordination with development teams within the company
  • Leverage SQL knowledge to design the solution, troubleshoot defects, and prove out logical functionality to the client through parallel calculations in Excel
  • Define project tasks from project objectives. Provide accurate level of effort estimates for communication to the client

Nevelex Corporation

Set Top Box (STB) Systems Engineer
2015- 2016

Client: DirecTV (now AT&T)

Vestibulum dapibus, mauris nec malesuada fames ac turpis velit, rhoncus eu, luctus et interdum adipiscing wisi. Aliquam erat ac ipsum. Integer aliquam purus. Quisque lorem tortor fringilla sed, vestibulum id, eleifend justo vel bibendum sapien massa ac turpis.

Experience:
  • Gathered and defined requirements for multiple large-scale projects ranging from internal support procedures to a new hardware platform and the IPTV implementation resulting from the merger with AT&T
  • Performed gap analysis against current systems to define and resolve all areas of impact
  • Translated business requirements into technical specifications with defined scope, implementation details, use cases, and architectural design
  • Reviewed and provided feedback for API documentation for hardware implementations and other adjacent networked systems such as viewer authorization requirements or user experience specifications
  • Acted as a subject matter expert in assigned functional areas for design meetings in cross-functional teams
  • Assisted in recruiting and interviewing applicants for System Engineering positions
See All Experience
Download CV

Skills

Leadership

  • Coaching
  • Change Management
  • Project Management
  • KPI and Metric Definition
  • Reporting

Analysis

  • Requirements Gathering and Definition
  • Data Analysis
  • Gap Analysis
  • Risk Analysis
  • Process Streamlining
  • API Definition

Project Documentation

  • Process Design and Documentation
  • Use Case and User Story Design and Documentation
  • Integration Design and Documentation
  • System Architecture, Process Flows, Database Diagrams, UML Diagrams
  • User Documentation and Training Materials

Technical

  • Object-Oriented Concepts and Principles
  • Strong Understanding of JSON, SQL, Python, Java, SOAP, and XML
  • Office Suite and Google Suite
  • Ticketing Systems (i.e., JIRA and Homegrown Systems)
  • Wiki Collaboration Tools (i.e., Confluence, Notion)

SDLC

  • Agile and Waterfall methodologies
  • Functional Testing and User Acceptance Testing Design and Execution
  • Defect Definition, Triage, and Management
  • Log File Review and Triage
  • End User Training
  • Hardware / Software Implementation and Deployment
  • Hypercare

Database

  • Relational Database Design
  • Database Documentation
  • Query Design and Execution
  • Database Definition

General

  • Presentations to Project Teams, Leadership, Stakeholders, and Users
  • Fluent in Spanish
  • Professional Speaking Skills
  • Excellent Written Skills

Soft Skills

  • Analytical and Critical Thinking
  • Team Player
  • Rapid Learner
  • Adaptability
  • Problem Solving
  • Patience, Optimism and Kindness

Education

  • 2006Emory University | Bachelor of Arts, Economics

    Pertinent Coursework: Managerial Economics, Empirical Methods in Economics, Game Theory Applications for an Economic Settings, and Economic Analysis of the Law

  • 2009Leadership North Fulton

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris eu massa orci.

  • 2015UCLA Extension | Systems Analysis

    Pertinent Coursework: Data Governance, Database Design, SQL, Business Programming, Java Programming, Network Communications with TCP/IP, Information Systems Security, Data Science (in Python)

  • ongoingContinued Learning

    Additional Development through Udemy, Coursera, and company learning

Let's work together ...